Implementing robust loan management software will enhance human interaction by shouldering the burden of improved organization and keeping personal information more safe and secure. In that area, 61% desired personal advice.
In fact, an Accenture survey of over 30,000 consumers across 18 countries discovered that 66% of people still crave human interaction in financial services, particularly on complex issues like mortgages. The importance of retaining organized loan officers to handle any questions and move the process forward, however, should not be diminished. Without loan servicing software, the risk of disorganization through human involvement enters the equation. When people’s money and personal information is involved, staying impeccably organized is an absolute necessity. How can Financial Services Cloud help you with loan management?ĭisorganization is bad for any enterprise, but particularly for banks and financial institutions.What should you look for in loan management software?.Why do you need loan management software?.The topics we will focus on in this article are: We will also highlight some key ways Salesforce Financial Services Cloud can help. In this article, we will address two major questions that will help lenders move toward better serving their clients. It’s becoming increasingly important for lenders to learn about and implement new mortgage and general loan lending solutions, including loan servicing software and loan origination software, to manage the changing desires and needs of the new consumer. Millennials, in particular, want to perform financial tasks quickly, and as the older generations begin to age, the pressure on lenders to continually improve their offering and simplify their processes has intensified. Already, 61% of loan statements are delivered electronically. From the way lenders originate loans, through the entirety of the lending process, the consumer’s demand for ease and convenience has never been greater. With this shift, people have grown to expect instant accessibility to solutions and the ability to perform any task they want quickly and from anywhere they are in the world.Īs this shift has taken place, it has become even more critical for lenders to evolve and improve their processes.
The way the world seeks entertainment, and even services and solutions, is evolving at a very rapid pace. Everything from watching a new movie, getting tickets to a sporting event, purchasing a birthday present, or getting a quick answer to virtually any question on your mind is done online via computer or phone at the tap of a screen or the click of a few buttons.
Businesses use the cloud to enable their employees to move tasks forward and access and edit key documents even during their commute. Increasingly, more and more tasks are being conducted online. It’s no secret that the world we live in is evolving and becoming digital.
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